We require all appointments to be paid upfront.

All appointments are paid upfront. However, if an appointment is canceled less than 24 hours in advanced a $35 deposit will be deducted from the refund.

Late Policy

If you are running late to an appointment please call us to let us know, otherwise we will assume you won't be showing up and will release it to another guest. If you arrive 15 minutes late we will do our best to make sure your lashes are as full as possible in the allotted remaining appointment time. If you are running more than 20 minutes late and we will have to reschedule you to a different date, or 20-30 minutes late without a call will be considered a no-show. We will always be respectful of your time so please be respectful of ours.

Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. If you need to cancel your appointment, we respectfully request at least 24 hours notice. This will allow us to offer your spot to another customer. If you choose to book another appointment after a last minute cancellation or No Show, a new deposit will be required to secure your new appointment date and time.

The cancellation fee is NON REFUNDABLE unless you cancel BEFORE 24 hours of your scheduled appointment. 

You will forfeit your $35 deposit fee for each appointment that is cancelled less than 24 - hours before the appointment time.

No Show Policy/ Late Cancellations

A 24 hour notice is required for any cancellations or reschedules to avoid a cancellation fee. Cancellations made less than 24 hours before the scheduled appointment are considered a no show appointment.

Clients who have no-showed for 2 appointments will have to prepay/fully payment towards their visit when booking future appointments with absolutely no refunds.

Appointment Reminders

As a courtesy, BT-r-FLY Lashes offers appointment reminders through email and text. We will send you an appointment reminder 24-48 hours prior to your appointment. Please note that appointments that are booked within 24 hours of service may not receive reminder emails or the option to reschedule without forfeiting your deposit. It is ultimately your responsibility to remember your scheduled appointments.

Allergic Reactions

IMPORTANT NOTE: Any reactions to eyelash extensions is not foreseeable by BT-r-FLY Lashes's (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, BT-r-FLY Lashes will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact BT-r-FLY lashes immediately if you become aware of any type of irritation so we may assist you as quickly as possible.

If an allergic reaction does occur, you will need to have the lashes professionally removed. As we are generally booked out days in advance, we cannot guarantee that you will be able to come back immediately for the removal appointment.

A removal takes approximately 30 minutes.

Refund Policy

Because lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes.

We are unable to offer refunds on any services we have already executed.